Frequently asked questions

How do I know who’s on the location?

Many organizations spends a lot of time ensuring that staff and resources are on the location. Team leaders go back and forth between customers and locations to ensure the staff are on the location on time. On top of that an unnecessary amount of time is spent on gathering material for customer reports and salaries. Consider how much time you spend every month gathering, interpreting/understanding and punching in hours for salary administration. How would you handle this in a simple and more smooth way?

Attendance – reporting work hours

Co-workers can report their hours using time terminals, mobile phones or computers. The time reports can be conducted manually or if you want to ensure the individual’s location you can use an NFC-label or an ID-tag with an NFC-chip. The team leaders get a real time information on who’s on location and who aren’t. With this information team leaders are enabled to plan, delegate and follow up work more efficiently. Staff can also report when their sick, taking care of sick children, are on vacation etc. via their phone or computer.

Who works, who has time off, who is sick and who is available?

Do you have a good overview over who’s working what shift? If someone from your staff is sick, who can you call in to work? How do you improve scheduling and the economy by using your resources in a better and more efficient way? By using Avista Times scheduling system you’ll easily get a good overview of who is working, who called in sick and who’s available to pick up an extra shift.

Schedule and resource planning

The team leaders schedule their staff easily using their computer. The staff receives their schedule on their mobile phone, on their computer or printed out on paper. In their phones staff can not only see their own schedule but also their entire teams schedule. That way they’ll know who works what shift and who’s off from work.

The notifications can be used when coworkers sign in or out from their shift. If a person doesn’t sign in or out according to schedule a reminder will be sent both to the staff-member and the team leader or the on-call central.

How do I ensure the efforts are performed?

Ensuring service deliveries is becoming more important. More and more customers are starting to demand service suppliers to document and report on a quick and cost-effective way; who’s been where and when, what’s been done and how long it took do it.

Customer and effort reports

To achieve an effective quality ensurance you’ll need to systemize your quality assurance work. The performer and customer mutually agrees on a quality assurance plan for a continuous follow up on the efforts. This plan contributes to creating a dialogue to maintain and develop good service quality.

The Avista Time system for quality work makes it easy for supplier organizations to plan, conduct and follow up service deliveries. Through using the Avista-app team leaders know what resources are available and are able to follow the daily work in real time. In the app they can also customize their own quality reports based on needs and demands.

How do I maximize use of my resources?

How do I maximize the use of my resources based on the orders we have from our customers?

Resource planning is one of the most important success factors in a service organization. If you can maintain the right amount of resources, with the right competence on the right location you’ll provide first class service at a low cost.

Resource planning is one of the areas where miscalculations can lead to big problems for a service organization. The consequences of poor resource planning can be expensive. Insufficient resource planning can lead to high costs of: over time, low occupancy and missing out on orders.

Planning

Avista Time operative planning is available for those who want to plan customer efforts on short and long term. With starting-point in the contract you’ll easily create a management plan for the different services/efforts that are to be conducted.

The team leader posts the plan with customer efforts and distributes the plan to affected staff or teams. The staff receives the unique work order directly in their phone.

A route/row/customer schedule for a day or a week can also be printed out. First the co-worker confirms receiving the order and then reports back when it’s been delivered. Now the team leader can follow up the day, week or month’s work.

The team leader can also turn on the notification function which will remind them about an assignment/order 15 minutes before it’s supposed to be started. The notifications can also work as reminders when an order is supposed to be finished or hasn’t been started on time. The notification is sent both to the staff and the team leader.